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FAQ

Placing Orders

How do I add items to my cart?

When you are at the page for the product you would like to purchase, simply click the “Add to Cart” button.

How do I view my cart?

Click on the “Cart” button at the top right of the page. You can then close this by clicking the “X” at the top right corner, or checkout your cart by clicking “Checkout” or “Paypal Checkout”.

How do I adjust the quantity of each item in my cart or remove an item altogether?

Go to your cart, and when you hover over the quantity, you will be given the option to increase or decrease the number. If you would like to delete an item, click on the “X” to the right of the item.

How do I pay for my order?

When you are ready to pay for your order, go to your cart and click “Checkout” if you would like to pay by credit or debit card, or click “Paypal Checkout” if you would like to pay by Paypal. You will then be asked to enter the shipping address, select a shipping method and enter payment details. At the end, you will have a final chance to review your order before you confirm your payment.

Creating an Account

How do I create an account?

Click on “Create an Account” at the top right of the page. You will then be asked to enter your name and email address, and to create a password. Then when you click the “Create” button, an email will be sent to you. Within the email, there will be a link that you will need to click on in order to activate your account. Once you have clicked on the link, your account will be activated and you will receive another email to confirm this.

Do I have to create an account?

No, you are free to browse on our website and checkout your cart without creating an account. However, if you do set up an account (and it’s very simple to do!), this will make purchasing from us in the future much easier. You will also be able to see your order history.

Delivery

Please go to our Delivery page for details on where we ship to, how much it will cost and how long it will take.

Returns

Please go to our Returns page for details on how to return an item.